![]() ![]() If you don’t see your device, find out what to do. Open iTunes on your Mac with macOS Mojave or earlier or on your Windows PC.Ĭlick the device button in iTunes toolbar. Update your iPhone, iPad or iPod touch using iTunes If your computer is using Personal Hotspot on the device that you're updating, connect your computer to a different Wi-Fi or Ethernet network before you update. If you’re not sure which macOS you have, you can find out which macOS your Mac is using. Using a Mac with macOS Catalina or later? Update your device using the Finder instead. If you have a Mac, check that your computer is running macOS Mojave or earlier. Before you updateīack up your device using iCloud or your computer. If you can’t update wirelessly on your device, you can update manually using iTunes on a computer that you trust. AMD shows a (!) or (?) next to its symbol: Ensure Apple Device Service is running.Update your iPhone, iPad or iPod touch with iTunesįind out how to update your iPhone, iPad or iPod touch to the latest version of iOS or iPadOS using your computer.AMD is missing: Try connecting your device using a different USB cable.Locate the "Apple Mobile Device USB Driver" (AMD) item in this section.Click the downward arrow next to "Universal Serial Bus controllers" from the list.In the 'Run' box, enter devmgmt.msc and click OK to open the Device Manager.If iTunes still isn't recognizing your device after updating your drivers, check that it is correctly installed and running as expected: Right-click the " usbaapl64.inf" or " usbaapl.inf" Setup Information file and choose "Install".Īpple Mobile Device USB Driver - Further checks (Windows only). ![]()
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